Arrangements during typhoon and severe weather conditions
Ensuring the safety of our patients and staff
During periods of extreme weather, the following temporary arrangements apply:
Service status
| Service | Status |
|---|---|
| Emergency services | Operating as normal for urgent medical needs |
| Scheduled appointments | May be affected — please contact us to confirm before travelling |
| Classes & hospital tours | Temporarily suspended |
| Hospital shuttle bus | May be adjusted or delayed due to road conditions |
*Charges notice: During severe weather, some service charges may vary. Please click here to view the latest arrangements.
What you should do
- Check before you travel: Please call or message us to confirm your appointment or transport arrangements.
- Avoid unnecessary travel: For your safety, consider postponing non-urgent visits until conditions improve.
- Stay informed: Follow our website, Facebook or Instagram where we will post updates of the latest situation.
Contacts for enquiry
Please check before you travel. We aim to respond as quickly as possible during extreme weather.
| Department / Channel | Hours | Contact |
|---|---|---|
| Emergency & Urgent Enquiries | 24 hours | 2849 0111 |
| General Enquiries | Mon–Fri 08:00–20:00; Weekends & PH 08:00–17:00 | 2849 0111 info@matilda.org WhatsApp: 6311 3767 |
| Matilda Medical Centre (Central) | By appointment; hours may adjust in severe weather | 2537 8500 |
We appreciate your understanding while our teams respond to all enquiries as quickly as possible. Thank you for your support and cooperation.