What our patients are saying about us

Feedback on care 

Feedback on care hi

95% feel they were well cared for 

94% think we listened and they were well involved in their care 

97% think they were well treated with respect. 

95% feel they had adequate information to make an informed choice for treatment and care. 

97% feel their privacy was well kept. 


Based on the hospital survey from January 2020 to June 2020.

 

 

 







Patient reviews

Matilda Hospital Matilda International Hospital

The environment setting and the design of the hospital are great. Patients don’t feel themselves being inside a hospital and can ease their mind.

Jun-2020

Medical Surgical Medical Surgical Department 

My experience was very pleasant from the moment I stepped in the hospital, the triage, the receptionist at the admission, and the nurses on the floor who received me. All the staff are courteous and treat me with all respect, making sure to always check whether I'm comfortable before, during and after my knee surgery.

Feb-2020

I appreciated how the doctors talked and reassured me prior to my operation. Every one from the facilities took such good care of me and gave me a special experience being in a hospital. I have never received such wonderful care.

Mar-2020

Maternity Maternity Department

Felt very personal. Time was taken in the room to go through different aspects of care and I didn’t feel regimented even though there was a structured plan behind.

Mar-2020

We can’t thank you enough for the care we received from every one involved. While it was not exactly what we had planned for according to the birth preferences, we felt all the midwives respected what we hoped to have for the birth of the baby under the circumstances. Special thanks to the midwives for easing my anxiety over the induction process, staying with me and encouraging me throughout the labour. Our stay was excellent. Housekeeping staff were consistently kind and efficient. Love the food.

Mar-2020

All of the midwives are so patient, teaching me the key techniques to breast feed and how to care for my baby. My husband and I enjoyed every part of our stay here and it exceeded all of our expectations.

Jun-2020

day case Day Case Unit

Warm staff help ease the nervous feeling towards surgery. Very attentive service and always think ahead of what patients would need. Great facilities.

Feb-2020  

The nurse looked after me so well. Very kind and friendly even though she had a busy day. She made me feel very relaxed. Also the head nurse was wonderful, explaining things and making me feel much more relaxed about my procedure as I was very nervous.

Apr-2020   

EHAU Health Assessment Department

The environment is stressless and pleasant. The staff are competent, cheerful and flexible.


May-2020

High degree of professionalism shown by all – doctors, nurses, and supporting staff. At no point was the process intimidating nor confusing.
Great service made to feel safe and well cared for. All questions and concerns answered.

Jun-2020

Outpatient Department Outpatient Department

The appointment booking itself was very pleasant and well taken care of. Doctor consultation was very professional and it made me feel better.

Apr-2020 

Matilda Medical Centre Matilda Medical Centre

Very good services and highly professional in every aspect of the body check. Very caring, too.

Jun-2020


Very good environment. Felt safe and clean in challenging times with coronavirus.

Feb-2020

Canine Road Clinic Matilda Clinic - Caine Road 

The nurse is excellent. Very professional and extremely helpful. The doctor is accommodating and informative. It is always a comfortable experience, despite being ill.

Jan-2020  

From A to Z, pleased with the service received.

May-2020   


Always on time, polite, and clean.

May-2020

physio Physiotherapy Department

Very well catered to individualized needs it feels like family.

Mar-2020

Patient Service Centre Patient services and others

I felt welcomed in a way I have not felt welcomed before in any hospital. Very comforting!

Feb-2020

Thanks for sending back my husband’s jacket. And thanks for your help in dealing with the insurance company for the GOP.

Jan-2020

Special thanks … to the ladies who brought me my meals with a smile and were always very attentive and kind.

"Housekeeping ladies are brilliant."

Feb-2020

The food choice and taste are excellent!

Jun-2020








Patient and mother stories

 

 

tiffany2

Tiffany
MATERNITY 

Amelia2

Amelia
MATERNITY 

Wakuta2

Mr & Mrs Wakuta
MATERNITY

 Jack2

Jack
ORTHOPAEDICS

 Jodie2

Jodie
MATERNITY

 Desmond2

Desmond
PHYSIOTHERAPHY

 Miguel

Miguel
EAR NOSE and THROAT

Sue

Sue
GENERAL SURGERY

 

 

Did you use our service?
Your feedback is valuable to us for service improvement. Give us your feedback or contact our Patient Service Manager at 

t 2849 0355
This email address is being protected from spambots. You need JavaScript enabled to view it.

 

We provide a number of packages that suits your needs, and you can make an appointment online.