Feedback on care

Feedback on care hi

95% feel they were well cared for

94% think we listened and they were well involved in their care

97% think they were well treated with respect.

95% feel they had adequate information to make an informed choice for treatment and care.

97% feel their privacy was well kept.

Based on the hospital survey from January 2020 to June 2020.

Patient reviews

Matilda Hospital Matilda International Hospital

The environment setting and the design of the hospital are great. Patients don’t feel themselves being inside a hospital and can ease their mind.

Jun-2020

Medical Surgical Department

My experience was very pleasant from the moment I stepped in the hospital, the triage, the receptionist at the admission, and the nurses on the floor who received me. All the staff are courteous and treat me with all respect, making sure to always check whether I'm comfortable before, during and after my knee surgery.

Feb-2020

I appreciated how the doctors talked and reassured me prior to my operation. Every one from the facilities took such good care of me and gave me a special experience being in a hospital. I have never received such wonderful care.

Mar-2020

Maternity Department

Felt very personal. Time was taken in the room to go through different aspects of care and I didn’t feel regimented even though there was a structured plan behind.

Mar-2020

We can’t thank you enough for the care we received from every one involved. While it was not exactly what we had planned for according to the birth preferences, we felt all the midwives respected what we hoped to have for the birth of the baby under the circumstances. Special thanks to the midwives for easing my anxiety over the induction process, staying with me and encouraging me throughout the labour. Our stay was excellent. Housekeeping staff were consistently kind and efficient. Love the food.

Mar-2020

All of the midwives are so patient, teaching me the key techniques to breast feed and how to care for my baby. My husband and I enjoyed every part of our stay here and it exceeded all of our expectations.

Jun-2020

Day Case Unit

Warm staff help ease the nervous feeling towards surgery. Very attentive service and always think ahead of what patients would need. Great facilities.

Feb-2020

The nurse looked after me so well. Very kind and friendly even though she had a busy day. She made me feel very relaxed. Also the head nurse was wonderful, explaining things and making me feel much more relaxed about my procedure as I was very nervous.

Apr-2020

EHAU Health Assessment Department

The environment is stressless and pleasant. The staff are competent, cheerful and flexible.

May-2020

High degree of professionalism shown by all – doctors, nurses, and supporting staff. At no point was the process intimidating nor confusing.
Great service made to feel safe and well cared for. All questions and concerns answered.

Jun-2020

Outpatient Department

The appointment booking itself was very pleasant and well taken care of. Doctor consultation was very professional and it made me feel better.

Apr-2020

Matilda Medical Centre

Very good services and highly professional in every aspect of the body check. Very caring, too.

Jun-2020

Very good environment. Felt safe and clean in challenging times with coronavirus.

Feb-2020

Canine Road Clinic Matilda Clinic - Caine Road

The nurse is excellent. Very professional and extremely helpful. The doctor is accommodating and informative. It is always a comfortable experience, despite being ill.

Jan-2020

From A to Z, pleased with the service received.

May-2020

Always on time, polite, and clean.

May-2020

physio Physiotherapy Department