Feedback on care
97% feel they were well cared for
95% think we listened and they were well involved in their care
97% think they were well treated with respect.
93% feel they had adequate information to make an informed choice for treatment and care.
95% feel their privacy was well kept.
Based on the hospital survey from January to December 2021.
Medical Surgical Department
I am away from my family. I leave tomorrow morning and thanks to the incredible care, kindness and excellent medical attention of your staff, I feel I am in the best shape I could be to leave the hospital. Your staff have all gone above and beyond to make my surgery and recovery such a positive experience. I would recommend without hesitation for anyone to have their surgery at the Matilda.
Very welcoming and attentive to my young child. Nurses are great and very friendly towards our son who was scared due to a broken arm.
Thanks for the doctor, nurses, medical care assistants, housekeepers. All of you are exceptional, you have offered excellent care to my mom. The nurses make my mom feel a lot of love and care. They treat the patients like their own family members.
A strong feeling of respect and full of love.
The theatre staff and my doctors were incredibly friendly and helpful.
The service of all medical staff is very supportive, active, and very positive to encourage patients to proceed to recovery.
Staff always make me feel well looked after and in good care.
I have been greatly impressed by the consummate level of professionalism, care, and attention to detail. Staff at Matilda (in all domains) are to be applauded for the wonderful way in which they work with patients. Outstanding. In conjunction with staff care, the peaceful location and surrounding beauty of the hospital environment engenders the perfect conditions for full patient recovery.
My doctors communicated the diagnosis extremely well and kept me informed of the process whilst under care and prognosis going forward.
Nurses and staff of the SCBU team did such a fantastic job caring for my baby. I always felt he was in such good hands and that they genuinely cared for him. The updates they provided me were very informative and they also went out of their way to make sure I was ok too. My doctor provided an amazing level of care and dedication to getting my baby better. I trusted her decisions and she always had time for questions.
I appreciate being respected as an individual and having the process well thought through.
My experience at Matilda delivering my baby girl was fantastic and I could not have asked for more. The maternity team truly cares about the happiness and wellbeing of the patients. My assigned midwives were phenomenal and supported me non-stop day and night. I am really grateful for their help, assistance, love, and care which have made my delivery and post-partum experience pleasant and truly memorable. The Nursery staff was absolutely impeccable and cared for my baby as if she was her own: a huge thank you!!
Our experience at the Matilda has been amazing. With medical complications creating a lot of stress and anxiety, all of the staff made us feel supported and well cared for. They were a reassuring presence that helped us massively. They went above and beyond to help us and to make us feel as comfortable as possible. Without their support this week would have been much more difficult. We would also like to thank the excellent nursing staff in the SBCU who cared for our little baby in his first few days and who made us feel like he was so well looked after.
1. Breastfeeding planning and teaching: first stimulating, feeding, positioning 2. Food and room cleaning services were good 3. Bath demo was done really well: explained patiently and clearly 4. Really big shoutout to the midwives who really cared for us, coached us well and gave us a lot of confidence.
Thank you for every single thing you have done for my family. You helped us receive our greatest blessing in the world and for that, we are eternally grateful. We leave Matilda with the best memories. Each one of you have a very special place in our hearts.
Thank you for very good service. As first time parents we were very anxious and had many questions and concerns - all staff were very patient with explanation and demonstration. Staff helped us so well to feed and to comfort our little baby. Of particular note during our stay after the baby was born was the midwife who has the “magic touch” to immediately calm our baby when she was crying - her caring, calm, friendly, and thoughtful manner with us also helped to calm us too!
I really love how the staff would talk through a sort of plan of action with me every night, so i knew what would be happening and had some sort of control. The midwife who took care of me was just the most wonderful, understanding, kind and compassionate person at a time when i really needed it. Her warmth and non-judgemental support will never ever be forgotten for the rest of my life. All the staff have just been exceptional, absolutely above and beyond what i ever could have imagined. They combined skill and knowledge with genuine love and humanity.
Day Case Unit
The entire team, from the anaesthesiologist, to even the housekeeping staff was quite amazing. I don’t want to say that I hope I will be back soon, but if anything happens, this hospital is where I would go.
The care was truly excellent across the board and I especially found the nurse assigned to me to be fantastic.
Everything was excellent from start to finish. All the staff were friendly informative helpful - kind and efficient. The room was clean comfortable and had a good ambiance.
Health Assessment Department
Excellent service, view, and food for a world-class health check package. My husband and I have been using Matilda’s health check services annually since 2019. Matilda and its wonderful staff made health check - a not so enjoyable exercise - highly enjoyable.
Very good empathy from the entire team.
Take action fast when patients are not feeling well. good privacy protection.
Efficient check procedures, comprehensive check up programme and very professional service from each and every nurse, officer, and doctor.
All staff from check-in, nurses, doctors, physio were excellent in keeping me fully informed of what was going on, not only professionally but also in a way that relaxed and put my mind at ease I would certainly recommend your hospital to anybody else who was thinking of coming here. First-class!
Caring and respectful team, straightforward registration Very efficient and transparent about what I needed.
Matilda Medical Centre
Empathetic listening throughout.
Your HCAs are very caring and professional. In addition, the waiting time is minimal.
Showed compassion and kindness.
Warm gel very considerate.
Staff are very polite. Environment is nice and relaxing unlike other health screening centres which are very crowded.
Staffs in the clinic are very friendly and have addressed to my concerns In a comforting manner.
I was suffering from pain previously and I feel much better since visiting Matilda Physiotherapy Department.
The pharmacist was so kind and approachable.
Blood collection did not hurt, great skill!
The imaging team and the nurses were very helpful and caring.
Patient Services and Others
Food was good and timely.
Thank you so much for the zoom session yesterday!! Really helpful and has made me very excited to deliver at the Matilda.
I was not told there could be a package from my doctor’s nurse. I saw the package offer from the hospital website. Thankfully, the Patient Service Centre was able to offer/arrange a package for me after reviewing my procedure’s detail.
How wonderful!! Thank you for baby mosaic project.
Nurses were caring. They showed genuine care. The housekeepers were very considerate and polite.
Thank you so much for helping us liaise with our insurance.
Mr & Mrs WakutaMATERNITY
MiguelEAR NOSE and THROAT
Catherine & EvonneMATERNITY
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