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Important Notice

Alert Response Level

In accordance with the Hong Kong Government’s Preparedness Plan

Taking Measures:

  • Must wear a surgical mask when entering patient care areas and experiencing any respiratory symptoms
  • Perform Hand Hygiene BEFORE and AFTER Visiting Hospital

12/02/2025
Patient Service

Patient Service Coordinator

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Job Description

  • Greet and serve patients and visitors at the Patient Service Centre
  • Act as a patient service ambassador at the hospital, assist and provide support to patients and visitors at all times
  • Assist patients in admission and insurance arrangements
  • Answer telephone and email enquiries regarding the hospital services
  • Carry out daily routine task at the Patient Service Centre

Requirements

  • Prior experiences in customer service environment preferred
  • Customer-oriented with excellent communication and interpersonal skills
  • Team player with positive attitude, and able to work independently and under pressure
  • Proficient in English and/or Cantonese. Non-Cantonese Speaking candidates are welcome.
  • Good PC skills
  • Shift duty required

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Job Reference Number: PSC-PSCC-0093-MIH-20250903

Interested candidates, please send your resume and your current and expected salary, quoting the respective job reference number, to the confidential email of the Human Resources Department at hr@matilda.org.