Pre-Admission Guide to
Matilda International Hospital
All procedures or surgery must be booked by your doctor at the hospital. If you would like to check your booking or discuss your upcoming procedure, you can contact the Patient Service Centre at (852) 2849 0111 or psc@matilda.org.
A friendly team of caring professionals will ensure peace of mind throughout your admission process, including undertaking targeted screening for multidrug-resistant organisms (MDROs) when the patient meets the criteria for MDRO screening under our prevailing hospital infection control policy. Our stringent infection control measures have enabled us to maintain one of the lowest hospital infection rates in the industry.
Things to Know Before Being Admitted for a Scheduled Procedure
Prepare for a seamless admission at Matilda International Hospital with our comprehensive guide. Learn what to bring, essential tips, and important precautions for a stress-free experience.
Financial & Administrative Steps
Be aware that fees from your doctor, surgeon, or anaesthetist are billed separately from hospital charges. We advise you to discuss these costs directly with their clinics.
Alternatively, you may consider our hospital's available packages, which include doctors' fees along with other services. These packages are designed to offer convenience and transparency in managing your medical expenses.
Personal Preparation on the Day
What to Bring and What to Leave Behind
Your Hong Kong Identity Card or passport
- Personal ID is a legal requirement before any medical treatment can be administered.
- Patients admitted without an ID will not be treated or undergo surgery at Matilda International Hospital until a valid ID is provided. Please ensure you have it with you to prevent delays.
- If your child is being admitted, a valid identity card or passport (or your child's birth certificate if they do not yet have an ID card or passport) is needed as a legal requirement. For maternity care, the father's identity card or passport is also required.
- You are strongly advised not to bring items of value into the hospital.
- Bedside lockers are available, however Matilda International Hospital will not accept responsibility for valuable items.
Mothers-to-be are suggested to also bring the following items:
- Night clothes if you prefer not to use the hospital ones provided (at least 3 changes)
- Old/disposable underwear
- Socks
- Nursing bras
- Moisturiser for lips and/or face mist spray
- Comfortable clothes and shoes to wear home
- Anything your partner may need if they are staying with you
- Top-up formula (if you wish to supplement your baby's diet)
- Clothes, wraps, and a travel-safe carrier to take the baby home
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What Happens When You Arrive at the Hospital?
- Approach our Patient Service Centre at the ground floor lobby for admission
- Provide your valid HKID card or passport, or your child's birth certificate (for paediatric patients)
- The father's HKID or passport is required for maternity care
- Pay your deposit or present your Letter of Guarantee (see payment policies)
- You will be asked to complete a pre-admission infection control screening questionnaire
- Slippers
- Towels
- Hairdryer
- Free wifi
- Nightwear
- Baby clothing and wraps
- Diapers and sanitary pads
- Phone with free local calls. IDD calls charged to bill
- All rooms include en-suite amenities, Now TV and telephones. Some have refrigerators.
- If you stay in a private room, one guest may lodge without extra charge. However, guest meals will be charged individually.