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Important Notice

Alert Response Level

In accordance with the Hong Kong Government’s Preparedness Plan

Taking Measures:

  • Must wear a surgical mask when entering patient care areas and experiencing any respiratory symptoms
  • Perform Hand Hygiene BEFORE and AFTER Visiting Hospital

12/02/2025

    Bill and Payment at
    Matilda International Hospital

    We are committed to providing you with the best possible care. We also want to make the financial aspects of your treatment as clear and simple as possible. 

    Understanding Your Hospital Bill

    Before your admission, it is important that you understand the cost of your hospital stay.

    This guide is designed to help you understand the details of your hospital bill and to provide you with clear, convenient options for payment and schedule.

    Your hospital bill provides a detailed summary of the care, services, and supplies you received during your stay with us (hospital fees), along with the doctor’s fee. These will vary according to the selected room category.

    On This Page

    Quickly find the information you need. Select a topic to jump directly to that section.

     

    room of matilda international hospital

    Room Categories and Their Respective Charges

    Room choices include VIP Rooms, Private Rooms, Twin Rooms, and Standard Rooms, subject to availability.

    A private room refers to any category of room with single occupancy. Rooms are allocated on a first-come-first-served basis (or for Maternity patients, first-delivered-first-served basis). If the preferred type of room is unavailable at the time of admission, you will be offered other room options.

    The room rate reflects the cost of your chosen room category for the duration of your stay. It includes general nursing care, meals, and housekeeping services.

    All ancillary charges, such as those related to procedures, services, medications, and supplies, are billed separately and vary according to your chosen room category:

    Note:
    • Once admitted, 48-hour notice is required if you wish to change your room category.
    • Isolation rooms are allocated on written doctor instructions for clinical indications or if required by the hospital’s infection control policy. This will result in additional accommodation charges or medical fees.
    • One lodger is allowed to stay with paediatric patients in all types of rooms without additional charge. For adult patients, lodging is only available in private rooms. All meals for lodgers will be charged according to the items ordered.
    • The full-day rate is charged for the day of admission. There is no charge for the day of departure if check-out is before 11:30am. After 11:30am, there will be an additional charge. 
    • For shared rooms, the window-side bed, where applicable, is available on a first-come-first-served basis (for maternity patients on a first-delivered-first-served basis).
    • While we make every effort to provide you with the room category you requested, the nature of maternity services means it cannot be guaranteed. Should your booked room category not be available, you may choose a different available room. The published room category rate will apply.
    Female healthcare professional explaining details on a clipboard to a male patient in a comfortable consultation room, focusing on patient care and clarity.

    Doctors’ Professional Fees

    All doctors are private practitioners practising independently of the hospital and its administration. Doctors’ fees may vary from one doctor to another, and they usually charge according to your room category. This pricing structure is common in Hong Kong and does not affect the level of care provided to you. It is in your best interest to discuss the expected charges with your doctors beforehand. The hospital only collects doctors’ fees on their behalf.

    Hospital Packages

    We offer thoughtfully designed packages at predetermined prices to cover the most frequently performed procedures. These packages are created with your peace of mind at the forefront. By bundling key costs into a single, transparent price, we provide financial predictability and remove the complexity of itemised billing. This approach allows you to understand the primary costs of your treatment upfront, so you can focus on what matters most—your recovery.

     

    Two Types of Packages to Meet Your Needs

    To best serve your healthcare needs, we provide two distinct types of packages at pre-determined price for many frequently performed procedure:

    01 Hospital Packages

    These packages cover all hospital-related charges, including your room, use of the operating theatre, and standard supplies. 

    Overnight packages include:

    • Nursing care
    • Room (meals included)
    • Treatment is normally associated with the procedure, as stated within the package

    Daycare packages include:

    • Nursing care
    • Procedure and room fees (meals excluded) as stated in the procedure

    Packages under this category do not include a doctor’s fee.

    You can find a list of available hospital packages here.

    02 Total Care Packages

    These all-inclusive packages offer the most comprehensive value, bundling all hospital charges (room, procedure, supplies) and the relevant doctors' fees into a single price for complete financial clarity, allowing better cost management for your hospital stay. The packages include nursing care and treatment normally associated with the procedure, as stated within the package.

    You can find a list of available total care packages here.

    These are for designated specialists only. If you wish to enrol in one of these packages, please contact the Patient Service Centre at (852) 2537 7407 or psc.referral@matilda.org.

    Additional Notes on Maternity Packages

    • The maternity package takes effect on the day your baby is born. If you are admitted for a normal vaginal delivery, the use of the delivery suite the night before your baby's birth is included at no extra charge. However, using a separate patient room will incur additional fees.
    • For those admitted for an induction of labour, a specific package rate applies, which includes accommodation costs. For multiple pregnancies, an additional 35% of the package price is charged for each extra baby.
    • Additional fees will apply if the mother or baby requires special monitoring, treatment, medications, the use of equipment, tests, or nursing procedures.
    • Post-operative antibiotics are not included, which allows the doctor to choose the most appropriate antibiotic.
    • Any extra emergency services or surgeries beyond an emergency caesarean section, as well as additional laboratory tests, cross-match procedures, and treatments and drugs for complications or pre-existing conditions, will incur additional charges.
    img-admissions-staff-explaining-packages

    Important Package Information

    Please take note of the following key details regarding our packages:

    • Automatic Enrolment: To ensure you receive this value, you will be automatically enrolled onto a hospital package if one is available for your procedure.
    • Upgrades & Downgrades: You may choose to upgrade your package or room category. If you do, the entire package will be charged at the higher rate. Once you are admitted, it is not possible to downgrade your package.
    • Refunds & Unused Items: Packages are offered at a fixed price. There is no refund for early discharge, and any unused items included in the package will not be discounted or refunded.
    • Exclusions: Miscellaneous items such as extra refreshments, IDD telephone calls, or any services required beyond what is specified in the package are not included and will be charged separately.

     

    For Non-Packaged Procedures

    If your procedure is not covered by a package, we will be happy to provide you with a cost estimate. Please send your request to our Patient Service Centre at psc@matilda.org.

     

    A Note on Surgical Scheduling

    Please understand that in a hospital environment, emergency surgeries must always take priority over scheduled (elective) surgery. For this reason, we cannot guarantee the exact operating time for your procedure. We appreciate your understanding.

    Payment Policies & Options

    To ensure a smooth and transparent financial process during your stay, please familiarise yourself with our payment policies.

     

    A deposit is required when you are admitted to the hospital. The amount will be the higher of either HK$20,000 or 50% of your estimated total charges. Please note that the hospital reserves the right to request a 100% deposit in advance of admission.

    Using Your Insurance

    For a list of our direct billing partners and more details on the process, please visit our insurance page.
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    Important Information on Discharge

    Please inform your nurse at least two hours before you plan to leave to ensure your final bill is ready and avoid delays. Late pharmacy orders from your doctor may delay the billing process.