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Important Notice

Alert Response Level

In accordance with the Hong Kong Government’s Preparedness Plan

Taking Measures:

  • Must wear a surgical mask when entering patient care areas and experiencing any respiratory symptoms
  • Perform Hand Hygiene BEFORE and AFTER Visiting Hospital

12/02/2025

    Discharge & Aftercare

    Supporting You After Your Stay

    As your hospital stay comes to an end, our team at Matilda International Hospital will ensure a smooth and organised discharge process.

    As part of the discharge process, leaving patient feedback is heavily recommended for improving our services and helping future patients, as well as any future visits you may have.

    To understand more about the patient experience at Matilda International Hospital, we invite you to browse through some patient stories shared by others.

    img-leaving-patient-in-wheelchair

    Discharge Checklist

    Before you leave the hospital, it’s important to understand the discharge process and ensure all arrangements are made for your smooth transition home.

    Discharge Time

    Standard discharge time is 11:30 am.

    Discharges after 11:30 am may incur an additional charge.

    Medications & Recovery

    • Receive prescriptions and medication instructions.
    • Get a summary of your hospital stay and recovery recommendations.
    • Schedule follow-up appointments if needed.

    Account Settlement

    • Accounts must be settled before discharge or have payment arrangements guaranteed by insurance.
    • Understand more about your hospital bills and payment options here.
    • We accept EPS, credit card (Visa, MasterCard, American Express, China UnionPay), or cash in Hong Kong dollars.

    Day Case Procedures

    • Patients undergoing day case procedures under anaesthetic should be accompanied home by a friend or family member.
    • Driving is not advised after a procedure that requires an anaesthetic.
    • See transportation options you can use here for assistance.

    Medical Records

    To request a copy of your medical records, download the Data Access Request Form. 

    Follow-Up Care

    Your care doesn’t end when you leave the hospital. 

    Appointments with Your Doctor or Specialist

    Regular check-ups with your doctor or specialist allow them to monitor your recovery, adjust medications, and address any complications that may arise after your discharge.

    Physical Therapy or Rehabilitation Services

    For patients recovering from surgery, injury, or illness, physical therapy and rehabilitation services can help restore mobility, strength, and independence.

    Home Care Services

    Home care services, including midwives' home visits, are designed to provide personalized care and support during your recovery. Whether you’re recovering from surgery, managing a chronic condition, or adjusting to life with a newborn, our team is here to help you every step of the way.

    doctor high fiving child

    Your follow-up care is a crucial part of your recovery journey, and we are here to help you every step of the way. Whether it’s scheduling appointments, arranging therapy sessions, or coordinating home care, our team is dedicated to ensuring you have the support you need.

    Customer Feedback: We Value Your Voice

    At Matilda International Hospital, we are committed to providing the highest quality of care to our patients. Your feedback is invaluable in helping us achieve this goal. We appreciate the time you take to share your thoughts and experiences with us.

     Our Commitment to You

    1. Acknowledgement: We understand the importance of your feedback. Therefore, we commit to acknowledging any complaints or feedback within 24 hours during weekdays. If your feedback reaches us over the weekend, we will ensure acknowledgment on the following Monday.
    2. Timely Resolution: Our dedicated team is committed to addressing your concerns promptly and efficiently. For cases that do not require further investigation, our goal is to provide a formal response within 20 days.
    3. Comprehensive Support: Our commitment to you extends beyond addressing complaints and feedback. Our dedicated team is here to assist you at every stage, from initial inquiries, appointment booking, admission, insurance queries, to post-surgery care and follow-up.

    How to Share Your Feedback

    We have provided a simple way for you to share your feedback. Just click the ‘Leave Your Feedback’ button below, or scan the QR code and complete the feedback form provided, and your comments will be sent to our professional team for prompt review and resolution.

    At Matilda International Hospital, your satisfaction is our top priority, and your feedback plays a crucial role in helping us provide the best care possible. Thank you for trusting us with your health and well-being.

    You could also contact the following:

    1. The Medical Council of Hong Kong (For concerns regarding a specific doctor)
      Tel: 2873 5131
      Email: mchk@dh.gov.hk

    2. The Consumer Council
      Tel: 2929 2222
      Email: cc@consumer.org.hk 
         
    3. Committee on Complaints against Private Healthcare Facilities
      Tel: 3107 2667
      Email: ccphf@dh.gov.hk

    4. Society for Community Organization    
      Tel: 2713 9165   
      Email: pra@soco.org.hk

    Customer Feedback: We Value Your Voice

    At Matilda International Hospital, we are committed to providing the highest quality of care to our patients. Your feedback is invaluable in helping us achieve this goal. We appreciate the time you take to share your thoughts and experiences with us.

    Our Commitment to You

    1.  Acknowledgement: We understand the importance of your feedback. Therefore, we commit to acknowledging any complaints or feedback within 24 hours during weekdays. If your feedback reaches us over the weekend, we will ensure acknowledgment on the following Monday.
    2. Timely Resolution: Our dedicated team is committed to addressing your concerns promptly and efficiently. For cases that do not require further investigation, our goal is to provide a formal response within 20 days.
    3. Comprehensive Support: Our commitment to you extends beyond addressing complaints and feedback. Our dedicated team is here to assist you at every stage, from initial inquiries, appointment booking, admission, insurance queries, to post-surgery care and follow-up.

    How to Share Your Feedback

     We have provided a simple way for you to share your feedback. Just click this link to complete the form, and your comments will be sent to our professional team for prompt review and resolution.

    At Matilda International Hospital, your satisfaction is our top priority, and your feedback plays a crucial role in helping us provide the best care possible. Thank you for trusting us with your health and well-being. You can also visit this page to view the contact information of relevant authorities.

    Ready to experience compassionate and professional care?

    Book an appointment at Matilda International Hospital today and let our dedicated team support your health journey.