Matilda is committed to provide personalised health and wellness to every patient. Our patients have the following rights and responsibilities regardless of gender, language, ethnicity, religion, physical conditions or socioeconomic status. We also recognize the rights of the child to receive healthcare at the hospital.
The relationship between medical personnel and patients is one that is close, interdependent and about trust.
1. Right to privacy and confidentiality
2. Right to know
3. Right to decide
4. Right to complain
The right to make a complaint through channels provided for this purpose, and to have any complaint dealt with promptly and fairly.
Reference: Adapted from Department of Health, Hong Kong March 2007
Charter for Children in Hospital
(Adapted from European Association for Children in Hospital)