Data privacy & security

This Matilda International Hospital Customer Privacy Policy (Privacy Policy”) discloses how Matilda International Hospital (“Matilda Hospital”, “us”, or “we”) collects, stores and handles the personal data of its customers (Matilda International Hospital patients, users of Matilda International Hospital services, visitors to the Matilda International Hospital and visitor to the www.matilda.org website).

Matilda Hospital commits to protect customers’ personal and data privacy as well as to ensure customers’ confidence in providing personal data to us when using our website and other services. Thus, we are preparing this document for you to understand what we are collecting from you and how we use the personal data we may collect from you. 

By providing your Personal Data to us, you are consenting to this privacy policy and the collection, use, access, transfer, storage and processing of your personal information as described in this Policy.

The Personal Data We Collect

We request information from in different parts of our website that may be used to personally identify you, including but not limited to:

  • Your personal information such as your name, gender, data of birth and passport or other personally identifier;
  • Your contact information and your emergency contact person’s contact information such as telephone numbers, mailing address, email address, mobile number and facsimile number;
  • Your credit or debit card information and billing information, including name of cardholder, card number, billing address and expiry date;
  • Your business information such as company name, business title and associated contact information;
  • Your insurance information such as you policy number and package coverage;
  • Your responses to marketing information, survey or other marketing contest conducted by us or on our behalf. 

Certain personal data are mandatory such that fail in providing those data correctly may affect the delivery of certain services.

Purpose for which the personal data are collected and used

We may use your personal data for one or more of the following purposes:

  • To process and administer your admission, appointment and/or other medical services with or through us.
  • For your use of the online services available in our website;
  • For marketing, promotional and customer relationship management purposes, such as sending you our hospital updates and offers;
  • For identification or verification purposes in connection with any of the service or product that may be supplied to you;
  • To contact you regarding your enquiries;
  • For joining our ME health club
  • To disclose to a third party to comply with any law, legal requirements, orders, directions or requests from any court, authority or government body of any jurisdiction, which may be within or outside of Hong Kong
  • To facilitate the payment for products and services provided by us or our subsidiaries including verification of credit card details with ours and the relevant banks’ database.

Aggregated information such as the browsing duration or frequently visited pages will be collected for our business planning or website improvement. However, those information will not be able to identify any individual user. 

How to Access or Correct Your Personal Data

You may want to get access to the personal data which we have collected or update those data. To do so, please contact our patient service centre at 2849 0355 or by e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.