Check-in Online

 

List of Admission & discharge :

  1. Thank you for choosing Matilda International Hospital.

    Before continuing with the online check in please ensure that your doctor has made a booking.

    The online check in will ensure an efficient admission on the day you come in when you will have more immediate things on your mind.

    Once all the information has been cross-checked we will reply to your email account with a confirmation.

    Please read through the proceeding pages of need-to-know admission information . Please also note that, in this online check-in, we will not ask for patient’s payment details (e.g. credit card number, or bank account number).
    If assistance is required, please call 2849 0355 during office hours.  For out of office hours, please call 2849 0111.

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  1. HKID/PASSPORT IDENTIFICATION

    You must provide a valid HKID/Passport at admission to comply with legal requirements by the Department of Health for safe administration of drugs and treatment.

    If your child is being admitted, a valid identity card or passport (or your child's birth certificate if they do not yet have an ID card or passport) is needed as a legal requirement.

    For maternity care, the father's identity card or passport is also required.

    Patients admitted without an ID will not be treated or have surgery performed at this Hospital until a valid ID is produced. So please ensure you have it with you to prevent delays.

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  1. INSURANCE

    Matilda International Hospital (MIH) has agreements with most insurance companies in Hong Kong and many international insurers. Below are some important guide notes for patients who will pay through insurance:

    • Direct billing by the appointed insurance company to MIH can only be arranged if an agreement between the two parties is in place. Please contact the admissions office at admission@matilda.org to check if such an arrangement is available at MIH
    • For planned admissions, the appointed insurance company will issue a letter of guarantee. Patients can check if it has been duly received by the hospital by contacting the admissions office at admission@matilda.org
    • Patients are kindly reminded to clarify the extent of their coverage directly with the appointed insurance company PRIOR to admission, as it may affect the choice of room category. This information may be obtained from the patient’s employer/broker/ or from a dedicated website or other contact methods printed on the back of membership cards
    • Please also note that patients under a co-insurance plan will be responsible for any deductibles or charges outside of the coverage
    • In cases of emergency admissions, patients are kindly requested to notify the appointed insurance company during the hospital stay. The insurance company will contact MIH regarding the patient’s coverage. Please note that MIH will not handle insurance claims once the patient has been discharged
    • Please note that proper documentation is required. Patients who are unable to present the necessary documentation as required by the insurance company and the hospital will be fully responsible for the payment and be required to pay a deposit. If the documentation is still not available on discharge from the hospital, the patient will be required to settle the hospital expenses in full, and contact the insurer for reimbursement.
    • MIH reserves the right to refuse an insurance card or documentation as method of payment.

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  1. FINANCIAL INFORMATION

    A deposit is required upon admission (A minimum of HK$20,000 or 50% of the estimate total charges, whichever is higher).

    The hospital accepts payment by EPS, credit card (Visa Card, Master Card, American Express, China Union Pay) or cash in Hong Kong dollars.

    If you are hospitalized for more than one week you will be billed on a weekly basis.

    Please inform the nurse at least one hour prior to your planned discharge to ensure the bill is complete and prevent billing delays.

    All accounts must be settled before discharge or payment arrangement guaranteed by insurance companies.

    Extra charges will be incurred for:

    • Procedures or packages extending beyond scheduled time
    • Sundays and public holidays
    • Unsocial hours (as these times vary between departments, please contact us for further information)
    • Typhoon signal No.8 or above (with exception of maternity packages)

    If discharged out of office hours you will be required to sign a blank credit card voucher. Our staff will contact you with the amount before charging to the card.

    To avoid billing errors you must inform us on admission should you be entitled to any special rate.

    Should you require a copy of your medical notes, a fee will be charged and 5 working days is required to process from the day payment is received.

    Detailed itemized hospital charges are available at the Client Account Department, to receive a copy please send a request to (ipcash@matilda.org).

    DOCTORS’ FEES

    All doctors are private practitioners practising independently of the hospital and its administration. Doctors’ fees may vary from one doctor to another and they usually charge according to your room category. It is in your best interest to discuss the expected charges with your doctors ahead of time. The hospital only collects doctors’ fees on their behalf.

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  1. ROOM CATEGORY AND CHARGES

    Private Rooms, Twin Rooms and Standard Rooms are available.

    All ancillary charges (e.g. drugs & consumables, laboratory tests, X-ray and procedures etc) and doctors fees vary according to the room category.

    Meals are excluded from the room rate and will be charged according to the food items ordered.

    The full day rate is charged for the day of admission. There is no charge for the day of departure if check-out is before 11:30am. After 11:30am, there will be an additional charge.

    48 hours notice is required to change room category following non-packaged surgery.

    Isolation rooms are allocated on written instruction from the doctor for clinical indications only. This will result in additional accommodation charges.

    Private room refers to any category of room with single occupancy and is available on a first-come-first-served basis (or with Maternity patients, first-delivered-first-served basis). On occasions whereby all single occupancy rooms have been occupied, patients with private room preference will be requested to share a room until single occupancy can be arranged.

    A lodger is only permitted to stay in private rooms or with paediatric patients in our care.

    While we make every effort to provide you with the room category you requested, the nature of maternity services means it cannot be guaranteed. Should your booked room category not be available, you may choose a different available room. The published room category rate will apply.

    PACKAGES

    A range of packages is offered at predetermined prices to cover the most frequently performed procedures. Packages include all nursing care, room and meal charges and treatment normally associated with the procedure as stated within the package.They do not include doctors' fees.

    Once a package has commenced, it cannot be down graded. However, if upgraded, the entire package will be charged at the higher rate.

    Maternity package prices (click here)

    Surgical package prices (click here)

    Paediatric packages (click here)

    There is no refund on packages for early discharge. Maternity packages commence on the day the baby is born. For procedures that are not packaged we will be happy to provide an estimate, please send your request to
    our Patient Service Manger (psmanager@matilda.org).

    Admission Team
    Contact : 2849 0746

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  1. Online admission form

    Please submit this admission form at least one day prior to your admission to allow time for preparation

  2. Surname as on I.D. Card: (*)
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  3. Given Names(*)
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  4. Maiden Name
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  5. Date of Birth(*)
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  6. Sex(*)
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  7. Nationality
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  8. Religion
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  9. H.K.I.D. No. / Birth Cert. No. / Passport No.(*)
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  10. Date & Place of Issue(*)
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  11. Occupation
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  12. Employer
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  13. HomeAddress(*)
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  14. Email Address(*)
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  15. Tel No. (*)
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  16. Mobile
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  17. SMS No.
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  18. Expected date of admission
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  19. Admitting doctor
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  20. Emergency Contact Person
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  21. Relationships
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  22. Emergency Contact No.
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  23. For Maternity patient Only

  24. Spouse's Name
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  25. Date of Birth
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  26. H.K.I.D. No. / Passport No.
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  27. Occupation
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  28. Employer
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  29. Room Classification
    *subject to availability on arrival. Please ensure that this is consistent with your insurance coverage and bookings made through the doctor's clinic

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  31. Section 2 (Method of Payment)
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  32. (1) I understand that I will automatically be enrolled on a package if one is available. Any extra items or additional day not included in the package will be charged separartely.

    (2) I, the undersigned, accept full responsibility for the settlement of all expenses incurred by the patient.

    (3) I have read and agree to the terms and conditions detailed on the "Admission Information Sheet".

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