Check-in Online

 

Admission & discharge :

  1. Thank you for choosing Matilda International Hospital.

    Before continuing with the online check in please ensure that your doctor has made a booking.

    The online check in will ensure an efficient admission on the day you come in when you will have more immediate things on your mind.

    Once all the information has been cross-checked we will reply to your email account with a confirmation.

    Please read through the proceeding pages of need-to-know admission information . Please also note that, in this online check-in, we will not ask for patient’s payment details (e.g. credit card number, or bank account number).

    We collect your personal data in order to process and administer your booking, appointment and or other medical services with or through us. It also enables the use of the online services available on our website.

    If assistance is required, please call 2849 0355. 

  1. HKID/PASSPORT IDENTIFICATION

    You must provide a valid HKID/Passport at admission to comply with legal requirements by the Department of Health for safe administration of drugs and treatment.

    If your child is being admitted, a valid identity card or passport (or your child's birth certificate if they do not yet have an ID card or passport) is needed as a legal requirement.

    For maternity care, the father's identity card or passport is also required.

    Patients admitted without an ID will not be treated or have surgery performed at this Hospital until a valid ID is produced. So please ensure you have it with you to prevent delays.

  1. INSURANCE

    Matilda International Hospital has agreements with most insurance companies in Hong Kong and many international insurers. Below are some important guide notes on paying through insurance:

    • Direct billing by your appointed insurance company to the hospital can only be arranged if an agreement between the two parties is in place. Please contact the patient service centre at psc@matilda.org to check if such an arrangement is available
    • For planned admissions, your insurance company will issue a letter of guarantee. You can check if it has been received by the hospital by contacting the patient service centre at psc@matilda.org
    • Please clarify the extent of your coverage directly with your insurance company PRIOR to admission, as it may affect your choice of room category. This information may be obtained from your employer, broker or insurer, via their website, or other contact methods printed on the back of membership cards
    • Please also note that under a co-insurance plan you will be responsible for any deductibles or charges outside of the coverage
    • In case of emergency admissions, you will need to notify your insurance company during the hospital stay. The insurance company will contact the hospital regarding your coverage. Please note that insurance claims will not be handled once you have been discharged
    • If you are unable to present the necessary documentation as required by the insurance company and the hospital, you will be fully responsible for the payment and be required to pay a deposit. If the documentation is still not available on discharge from the hospital, you will be required to settle the hospital expenses in full, and contact your insurer for reimbursement.
    • The hospital reserves the right to refuse an insurance card or documentation as method of payment.

  1. FINANCIAL INFORMATION

    A deposit is required upon admission (A minimum of HK$20,000 or 50% of the estimate total charges, whichever is higher). The hospital reserves its right to take 100% deposit in advance of admission.

    The hospital accepts payment by EPS, credit card (Visa Card, Master Card, American Express, China Union Pay) or cash in Hong Kong dollars.

    If you are hospitalized for more than one week you will be billed on a weekly basis.

    Please inform the nurse at least one hour prior to your planned discharge to ensure the bill is complete and prevent billing delays.

    A late pharmacy order may lead to delay in billing for discharge.

    All accounts must be settled before discharge or payment arrangement guaranteed by insurance companies.

    Extra charges will be incurred for:

    • Procedures or packages extending beyond scheduled time
    • Sundays and public holidays
    • Unsocial hours (as these times vary between departments, please contact us for further information)
    • Typhoon signal No.8 or above (with exception of maternity packages)
    • Stand by charges (for unsocial hours & external cephalic version) for operating theatres, should our doctor request.
    • Special Care baby Unit (SCBU), phototherapy, special procedures such as External Cephalic Version and circumcision are not classed as routine procedures.

    If discharged out of office hours you will be required to sign a blank credit card voucher. Our staff will contact you with the amount before charging to the card.

    To avoid billing errors you must inform us on admission should you be entitled to any special rate.

    Should you require a copy of your medical notes, a fee will be charged and 5 working days is required to process from the day payment is received.

    Detailed itemized hospital charges are available at the Client Account Department, to receive a copy please send a request to (ipcash@matilda.org).

    Doctors’ fees

    All doctors are private practitioners practising independently of the hospital and its administration. Doctors’ fees may vary from one doctor to another and they usually charge according to your room category. It is in your best interest to discuss the expected charges with your doctors ahead of time. The hospital only collects doctors’ fees on their behalf.

    Agency Nurses

    Should patients' condition require an agency nurse, the hospital can arrange on their behalf and additional charges for this service will be posted on their invoice.

    The hospital does not accept liability for any acts or omissions on the part of persons not directly employed.

  1. ROOM CATEGORY AND CHARGES

    Room choices include, VIP Rooms, Private Rooms, Twin Rooms and Standard Rooms, subject availability.

    All ancillary charges (e.g. drugs & consumables, laboratory tests, X-ray and procedures etc) and doctors fees vary according to the room category.

    Meals are excluded from the room rate and will be charged according to the food items ordered.

    The full day rate is charged for the day of admission. There is no charge for the day of departure if check-out is before 11:30am. After 11:30am, there will be an additional charge.

    48 hours notice is required to change room category following non-packaged surgery.

    Isolation rooms are allocated on written instruction from the doctor for clinical indications only. This will result in additional accommodation charges.

    Private room refers to any category of room with single occupancy and is available on a first-come-first-served basis (or with Maternity patients, first-delivered-first-served basis). On occasions whereby all single occupancy rooms have been occupied, patients with private room preference will be requested to share a room until single occupancy can be arranged.

    For shared rooms, the window side bed, where applicable, is available on a first-come-first-served basis (for maternity patients on a first-delivered-first served basis).

    A lodger is only permitted to stay in private rooms or with paediatric patients in our care.

    While we make every effort to provide you with the room category you requested, the nature of maternity services means it cannot be guaranteed. Should your booked room category not be available, you may choose a different available room. The published room category rate will apply.

    Packages

    A range of packages is offered at predetermined prices to cover the most frequently performed procedures. Packages include all nursing care, room and meal charges and treatment normally associated with the procedure as stated within the package.They do not include doctors' fees.
    Once a package has commenced, it cannot be down graded. However, if upgraded, the entire package will be charged at the higher rate.

    Maternity package prices (click here)
    Surgical package prices (click here)
    Paediatric packages (click here)

    There is no refund on packages for early discharge.
    Emergency surgery will take priority over elective surgery. Therefore, we cannot guarantee exact operating time.
    Miscellaneous items such as extra refreshments, IDD telephone calls etc are not included.
    In addition for maternity packages:
    Maternity packages commence on the day the baby is born. For procedures that are not packaged we will be happy to provide an estimate, please send your request to our Patient Service Manger psmanager@matilda.org

    Patient Service Centre

    Tel: 2849 0355
    There will be additional fee, if the mother/baby requires special monitoring, treatment, medication, use of equipments, tests and nursing procedures.
    Post-operative antibiotics are excluded, allowing the doctor to select the most appropriate antibiotic.
    For multiple pregancies 40% of the package charge is added for each additional baby.
    Extra emergency services or surgery beyond an emergency caesarean section, extra laboratory tests, cross-match procedures, treatment and drugs relating to complications or pre-existing conditions will be charged.

  1. Online admission form

    Please submit this admission form at least one day prior to your admission to allow time for preparation

  2. Surname as on I.D. Card: (*)
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  3. Given Names(*)
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  4. Maiden Name
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  5. Date of Birth(*)
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  6. Sex(*)
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  7. Nationality
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  8. Religion
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  9. H.K.I.D. No. / Birth Cert. No. / Passport No.(*)
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  10. Date & Place of Issue(*)
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  11. Occupation
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  12. Employer
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  13. Home Address(*)
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  14. Email Address(*)
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  15. Tel No. (*)
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  16. Mobile
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  17. SMS No.
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  18. Expected date of admission
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  19. Admitting doctor
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  20. Emergency Contact Person
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  21. Relationships
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  22. Emergency Contact No.
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  23. SPOUSE DETAILS (FOR MATERNITY PATIENTS ONLY)

  24. Spouse's Name
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  25. Date of Birth
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  26. H.K.I.D. No. / Passport No.
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  27. Occupation
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  28. Employer
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  29. (1) I understand that I will automatically be enrolled on a package if one is available. Any extra items or additional days not included in the package will be charged separately.

    (2) I accept full responsibility for the settlement of all expenses incurred by the patient.

    (3) I have read and agree to the terms and conditions detailed on this online check-in admission.

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