病人對我們的評價

病人滿意度

Feedback on care chi

95% 認為得到良好的照顧

94% 認為我們聆聽、他們亦能參與治療

97% 認為治療時,我們尊重他們 

95% 認為得到足夠資訊作出知情決定

97% 認為他們的私穩得到充分保障


根據2020年1月至6月醫院問卷調查

 

 

 







病人評價

Matilda Hospital 明德國際醫院

The environment setting and the design of the hospital are great. Patients don’t feel themselves being inside a hospital and can ease their mind.

2020年6月

Medical Surgical 內外科部 

My experience was very pleasant from the moment I stepped in the hospital, the triage, the receptionist at the admission, and the nurses on the floor who received me. All the staff are courteous and treat me with all respect, making sure to always check whether I'm comfortable before, during and after my knee surgery.

2020年2月

I appreciated how the doctors talked and reassured me prior to my operation. Every one from the facilities took such good care of me and gave me a special experience being in a hospital. I have never received such wonderful care.

2020年3月

Maternity 產科部

Felt very personal. Time was taken in the room to go through different aspects of care and I didn’t feel regimented even though there was a structured plan behind.

2020年3月

We can’t thank you enough for the care we received from every one involved. While it was not exactly what we had planned for according to the birth preferences, we felt all the midwives respected what we hoped to have for the birth of the baby under the circumstances. Special thanks to the midwives for easing my anxiety over the induction process, staying with me and encouraging me throughout the labour. Our stay was excellent. Housekeeping staff were consistently kind and efficient. Love the food.

2020年3月

All of the midwives are so patient, teaching me the key techniques to breast feed and how to care for my baby. My husband and I enjoyed every part of our stay here and it exceeded all of our expectations.

2020年6月

day case 日間醫療部

Warm staff help ease the nervous feeling towards surgery. Very attentive service and always think ahead of what patients would need. Great facilities.

2020年2月  

The nurse looked after me so well. Very kind and friendly even though she had a busy day. She made me feel very relaxed. Also the head nurse was wonderful, explaining things and making me feel much more relaxed about my procedure as I was very nervous.

2020年4月   

EHAU 身體檢查部

The environment is stressless and pleasant. The staff are competent, cheerful and flexible.


2020年5月

High degree of professionalism shown by all – doctors, nurses, and supporting staff. At no point was the process intimidating nor confusing.
Great service made to feel safe and well cared for. All questions and concerns answered.

2020年6月

Outpatient Department 門診部

The appointment booking itself was very pleasant and well taken care of. Doctor consultation was very professional and it made me feel better.

2020年4月 

Matilda Medical Centre 明德醫療中心

Very good services and highly professional in every aspect of the body check. Very caring, too.

2020年6月


Very good environment. Felt safe and clean in challenging times with coronavirus.

2020年2月

physio 物理治療部

Very well catered to individualized needs it feels like family.

2020年3月

Patient Service Centre 客戶服務中心及其他

I felt welcomed in a way I have not felt welcomed before in any hospital. Very comforting!

2020年2月

Thanks for sending back my husband’s jacket. And thanks for your help in dealing with the insurance company for the GOP.

2020年1月

Special thanks … to the ladies who brought me my meals with a smile and were always very attentive and kind.

"Housekeeping ladies are brilliant."

2020年2月

The food choice and taste are excellent!

2020年6月








病人故事
及媽媽個案分享

 

 

tiffany2

Tiffany
產科

Amelia2

Amelia
產科 

Wakuta2

蒲田夫婦
產科

 Jack2

Jack
骨科

 Jodie2

Jodie
產科

 Desmond2

Desmond
物理治療

Miguel

Miguel
耳鼻喉科

Sue

Sue
外科手術

 

Arlette2

Arlette
產科

Christopher

Christopher
口腔頜面外科

   

 

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