Insurance Service Officer

(Ref No:. PSC-INSO-0002-MIH-20221017)

Responsibilities:

• Be part of the patient services team and provide customer support on insurance related matters.
• Assist patients on the pre-authorization process of the direct billing arrangement.
• Provide immediate support to patients requiring cashless services
• Maintain good relationship with internal and external parties on all insurance claims matters
• Ensuring all the patients’ records are maintained and handled in a strictly confidential manner
• Have a good risk base thinking and take actions to prevent negative outcomes.
• Assist in ad-hoc duties as required

Requirements:

• Prior experiences in insurance handling and claim processing is an advantage
• Customer-oriented with excellent communication and interpersonal skills
• Team player with positive attitude
• Able to work independently and under pressure
• Non-Cantonese Speaking candidates will be considered
• Good PC skills
• Overnight shift duty