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COVID-19 virus Preventative Measures

Updated on 14 November 2022

Hotline for Hospital Authority patients requesting private care
t 63909970
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In response to COVID-19, the Hong Kong SAR Government has activated the Emergency Response Level, the hospital has implemented the below preventative measures to safeguard the health of our patients, staff and visitors.

General Information:

  • We follow the Centre for Health Protection (CHP) guidelines with strict triage. Patients and visitors must enter the hospital through the triage station.
    Triage

    Monday to Saturday
    8am – 8pm Outpatient Department
    8pm – 8am Main reception

    Sunday and public holidays
    8am – 2pm Outpatient Department
    2pm – 8am Main reception



  • All should wear their own surgical masks before entering the hospital.
  • At the triage point, everyone must have their temperature checked, perform hand hygiene, and complete a health questionnaire.

Under Cap 599D, it is an offence to state false/misleading information to a medical practitioner.

Admission and Visiting Criteria for Patients and Visitors:

   

Hospital 
(Outpatient)

  Matilda 
Medical 
Centre

 

Inpatient Admission

  Visitor

Positive antigen or PCR test or close contact of positive case

 

Yes *

  No  

Require pre-admission assessment

  No

Inbound travellers with Amber code

 

Yes*

  Yes  

Admit to a single room only on Day 0 to 3.

Additional charges for daily rapid antigen test and PCR test on day 2,4,6 as per Government’s requirement.**

  No

*Phone consultation or Telemedicine is available for Matilda existing patients.

Please call 2849 1500 for booking an appointment.

** Please contact the Patient Service Centre at 2849 0111 for details.

Clients are advised to be 14 days post COVID-19 infection for using non-emergency services (Day 0 is the day of positive rapid antigen test/PCR result)

 

PCR or Rapid Antigen Test Requirement for patients:

Outpatient and Matilda Medical Centre

COVID-19 rapid antigen test is required if patient has COVID-19 symptoms.

If mask off procedure is involved, do a government recognised rapid antigen test done at home and present a photo of the result (with name, date and time written on the test kit) upon arrival, otherwise, patients can purchase a RAT kit ($30 per kit) upon arrival.

Health assessment, Physiotherapy,Imaging department and Imaging Centre:

Required to undergo a COVID-19 rapid antigen test, or can have a government recognised rapid antigen test done at home and present a photo of the result (with name, date and time written on the test kit) upon arrival, otherwise, patients can purchase a RAT kit ($30 per kit) upon arrival.

Inpatient:

All inpatients must have a negative PCR result within 48 hours prior to admission and a COVID-19 rapid antigen test will be required on arrival.

Visiting Arrangements

All visitors must wear surgical masks at all times. Visiting times are from 10am to 8pm daily.

Upon passing the health questionnaire at triage, visitors have to undergo a COVID-19 rapid antigen test ($30) or have a government recognised rapid antigen test done at home and present a photo of the result (with name, date and time written on the test kit). The result will be valid for the same day.

Birth companion or carers with overnight stay are required to have a negative PCR test within 48 hours prior to visit.Those with daily travel in and out of the hospital, daily rapid antigen test is required.

Outpatient/ Matilda Medical Centre/Physiotherapy/Imaging Centre/Health assessment

  • Two companions only (with negative rapid antigen test result)

Medical Surgical and Maternity Department

Named visitors only, social distancing should be maintained between patients/visitors. Please advise the visitor’s name upon admission.

  • private room -– Without limitation to the number of designated visitors. Maximum 4 visitors at a time, social distancing should be maintained between patients / visitors
  • shared room – 4 named adult visitors. Maximum 2 visitors at a time, social distancing should be maintained between patients / visitors
  • parents of paediatric patients or carers of infirm patients in a private room have unrestricted visiting time
  • parents of babies in the special baby care unit have unrestricted visiting
  • only mothers can access the nursery

 

Classes and tours

Face to face health education classes ,community midwifery service at the hospital, and maternity tour are resumed. All clients should comply with the visiting arrangements prior to arrival.
Contact us to enquire at 2849 0111 or This email address is being protected from spambots. You need JavaScript enabled to view it..

Centre for Health Protection Notification

The hospital is required to notify any new COVID-19 cases to the CHP who present with a positive PCR result.

Visit Centre for Health Protection website for quarantine requirements.

As the COVID situation evolves, the preventative measures may change. For enquiries, please call 2849 0111.