COVID-19 virus Preventative Measures

Updated on 29 Jan 2021

Hotline for Hospital Authority patients requesting private care
t 63909930
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In response to COVID-19, the Hong Kong SAR Government has activated the Emergency Response Level, the hospital has implemented the below preventative measures to safeguard the health of our patients, staff and visitors.

General Information:

  • We follow the Centre for Health Protection (CHP) guidelines with strict triage. Patients and visitors must enter through the Outpatient Triage point from 8am-8pm; or the Main Reception Triage point from 8pm-8am.
  • All should wear their own surgical masks before entering the hospital.
  • At the triage point, patient and visitors must have their temperature checked, perform hand hygiene and complete a health questionnaire

Under Cap 599D, it is an offence to state false/misleading information to a medical practitioner.

Admission and Visiting Criteria for Patients and Visitors:

Please be informed that we will not accept patients or visitors who:

  • have respiratory symptoms^ or experience sudden loss of smell or taste. Visitors will not be allowed if they have diarrhoea or fever.
  • have had close contact with a confirmed case of COVID-19 in the last 28 days
  • are under medical surveillance or in contact with a person under medical surveillance
  • have travelled outside of Hong Kong in the last 21 days (including those who exempt from quarantine*)
  • have returned from China, Macau and Taiwan in the last 14 days (including those who exempt from quarantine*)
  • For those who have had contact with, or live with someone who is in compulsory self-quarantine , a 14 days’ waiting period is required
  • have received a written direction for COVID-19 testing under the Prevention and Control of Disease (Compulsory Testing for Certain Persons) Regulation (Cap. 599J) and cannot provide a negative COVID-19 test result; and
  • Visited specified premises in the specified time listed in a compulsory testing notice under the Prevention and Control of Disease (Compulsory Testing for Certain Persons) Regulation (Cap. 599J), and cannot provide a negative COVID-19 test result.

^Phone consultation is available for patients with respiratory symptoms. Patients with fever but without respiratory symptoms need to be assessed and may need an antigen test before outpatient consultation and admission.    

* For pilots, crew members and essential staff, and their co-living family members, a 14 days’ waiting period is required from the last flight.

Upon passing the health questionnaire at triage, all visitors have to undergo a COVID-19 Rapid Antigen test and the result will last for 3 days. For patients, a COVID-19 PCR test is required to be done the day before, or on day of admission. Admission will only be allowed with a negative result.

Health assessment clients have to undergo a COVID-19 Rapid Antigen test upon arrival.

Visiting Arrangements

All visitors must wear a surgical mask at all time. Visiting times are from 10am to 8pm daily.

Medical Surgical Department

  • private room – 2 named adult visitor
  • shared room – 1 named adult visitor. Visiting should be staggered between patients to maintain social distancing
  • children are not allowed to visit
  • parents of paediatric patients or carers of infirm patients in a private room have unrestricted visiting

Maternity Department

  • private room – 2 named adult visitor. Unrestricted visiting times
  • shared room - 1 named adult visitor. Visiting should be staggered between patients to maintain social distancing
  • children are not allowed to visit
  • parents of babies in the special baby care unit have unrestricted visiting
  • no visitors allowed in the nursery

Classes and tours
Hospital tours are suspended until further notice. A maternity virtual tour and meet the midwife online sessions are available in response to the COVID-19 outbreak. Contact us to enquire at 2849 0111 or This email address is being protected from spambots. You need JavaScript enabled to view it..

Classes are suspended or conducted online.

Centre for Health Protection Notification
The hospital is required to notify all cases to the CHP who present with fever, acute respiratory illness, pneumonia or diarrhoea and have travelled to a place with active community transmission of COVID-19 or had close contact with a confirmed case of COVID-19 in the last 28 days. These cases will be transferred to designated public hospitals for further clinical management.

Visit Centre for Health Protection website for quarantine requirements.

As the situation evolves, the preventative measures may change. For enquiries, please call 2849 0111.