Here are a few tips as you plan for your stay with us.

Things To Do Before Admission

-Please check the doctor’s charges (with the doctor) and the hospital charges well in advance
-Patients whose charges will be paid for by their employer/company, or by insurance, both of which must have direct billing agreement with Matilda International Hospital, are kindly advised to arrange a Letter of Payment Guarantee, to be submitted to the hospital before admission. For any enquiries on the matter, please call the Admission Department at 2849 0746 prior to your admission.
-Please also read the section below on “Arriving at the Hospital for Admission” for important documents to bring and present
-To expedite the actual hospital admission procedure, patients are advised to check-in online in advance.  Please log in to the hospital website www.matilda.org, or go directly to http://www.matilda.org/en/online-check-in
-Patients should also make sure that they have followed the instructions on eating and drinking and any other specific preparations as advised by the attending doctor.
-Patients should take a bath or shower before admission.
-Patients may also consider packing the following comfort items:

• night gowns or pyjamas
• small body pillow
• comfortable street clothes, socks and shoes
• list of addresses and telephone numbers of friends and relatives to keep in contact
• books, magazines, games
• personal  multi-media player (private rooms have DVD  and CD facilities)
• a favourite toy or blanket (for children)

 
Valuables

Patients are strongly advised not to bring items of value into the hospital. Whilst small lockers are available for use, Matilda International Hospital will not accept responsibility for valuables brought into the hospital.

Arriving at the Hospital for Admission

On admission, the patient will be asked to present the following important items or documents:

• A valid ID Card or passport, or the child’s birth certificate – please note that this is a legal requirement before medical treatment can be given
• A letter of confirmation from the doctor with details of the patient’s admission
• An admission deposit of minimum of $20,000, or 50% of the estimated total charges, whichever is higher,  to be paid for by credit card, EPS or in cash (in Hong Kong dollars)
• (However, patients with a valid Letter of Payment Guarantee, as stated above, will not need to pay the admission deposit.)

Room Types And Facilities

There are three types of rooms available for selection - private, twin, or standard. All room types come with en-suite bathroom facilities. In addition to medical equipment, all rooms have nowTV, telephones, refrigerators (excluded standard room),and free wi-fi. To view rooms click here.

Private rooms also have DVD and CD equipment, and one lodger may stay with the patient at no extra charge. Guest meals are available a la carte and each order will be charged individually.

Telephone Calls

A private phone line is assigned to each private room or each bed in twin and shared rooms. Local calls are free. International calls can be made from all rooms and are charged to your hospital bill.

Complimentary Use of Amenities

The hospital has available the following amenities for use by surgical and/or maternity patients:

·  slippers and dressing gowns
·  toiletries
·  towels
·  hairdryer
·  newspapers
·  nightwear
·  baby clothing and wraps
·  baby diapers and sanitary towels

Emergency Medical Cover

Surgeons, paediatricians and anaesthetists live on site and perform after office
hours back up for emergencies.

We have both a general practitioner on site 24 hours a day to perform on-call duty
for emergencies. Paediatricians provide onsite emergency cover from 6pm to
8am and anaesthetists from 7pm to 7am, respectively.

Back-up emergency doctors will only be called if your own doctor is unavailable
or at their request, e.g. if they are unexpectedly unable to attend, are detained at
another hospital or if there is an unexpected threat to your wellbeing or your
child's. Patients are advised to check with their doctors about the level of emergency
care they provide, to ensure that, if needed, there is a surgeon, paediatrician and/or
anaesthetist available.

After your discharge home

Staff from the Medical Surgical Paediatric Unit and /or Maternity Unit are available by telephone 24 hours a day for support and guidance immediately following your discharge home

For Medical Surgical Paediatric Unit, please call 2849 1200

For Maternity Unit, please call 2849 0321

For general enquiries, please contact our Client Relations Manager by sending an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by calling 2849 0355.